Insurance Capability Specialist

3 months ago

Eight Mile Plains, Australia RACQ Full time

**Insurance Capability Specialist **(**Job Number**:2400010S**)**

**Description**

We are seeking a dedicated and dynamic Insurance Capability Specialist to join our team. In this role, you will coordinate efficient and effective training competency and capability development as a vital part of our workforce capability building. Your efforts will ensure that our operational performance is maintained at a high standard. You will achieve business goals, meet future challenges, and build capability for change through a range of strategies and activities. Please note that this is a 9-Month Fixed-Term Contract.

**Key Responsibilities**:

- Develop and implement training programs to enhance workforce capability.
- Ensure operational performance standards are maintained through effective training and development.
- Support the development and multi-skilling of team members.
- Communicate constructively and positively influence stakeholders at all levels.
- 3-5 years of relevant experience in a similar role.

**About you**:

- Knowledge of statutory issues and relevant legislation such as the Insurance Contracts Act, Privacy Principles ACC, and Code of Practice.
- Sound knowledge of human resource management and employment requirements.
- Understanding of controls and compliance requirements associated with processing of claims.
- Resilience to changing circumstances in the workplace.
- Proven ability to communicate constructively and positively influence stakeholders at all levels.
- Demonstrated ability to prioritize effectively and maintain a high degree of accuracy.
- Ability to influence stakeholders.
- Strong ability to read, analyse, and communicate written and verbal information.
- Demonstrated ability to remain flexible and respond appropriately to stakeholder and business needs.
- Confident in making decisions responsibly and with good judgment.
- Encourages, recognises, and supports the development and multi-skilling of others.
- Ability to work on multiple initiatives and to see through its completion.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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