
Flight Operations Coordinator
1 day ago
As a Flight Support Professional, you will be responsible for delivering exceptional customer experiences while handling internal and external flight enquiries.
Key Responsibilities:
- Respond to customer inquiries regarding flight changes, refunds, cancellations, and airline credits in a timely and professional manner.
- Meet quality and productivity KPIs to ensure business objectives are met.
- Process refunds through Sabre and third-party suppliers (consolidators).
- Issue and reissue e-tickets via Sabre and consolidators.
- Manage Sabre schedule queues and action schedule changes efficiently.
Requirements:
- Proven ability to excel in a high-volume call and email environment.
- Strong experience with Sabre, including advanced reservations and ticketing.
- Ability to issue, reissue and refund complex flight tickets.
- Skilled in constructing round-the-world fares.
- Background in travel agency or airline customer service and ticketing.
- Experience with Genesys (calls) and Zendesk (emails) is beneficial.
- Excellent communication, listening, and time management skills.
- Exceptional attention to detail with strong problem-solving abilities.
- A self-motivated individual who quickly adapts to new technology and processes.
Benefits:
- A dynamic and inclusive work environment that values diversity and inclusion.
- First-class health and wellbeing program, including an onsite gym and Employee Assistance Program.
- Fun and flexible working environment with regular team-building activities.
- Generous staff discount and birthday leave.
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