Flight Operations Coordinator

18 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Flight Operations Coordinator Job Description

The role of Flight Operations Coordinator is a vital part of our airline's customer service team. The position requires the ability to provide exceptional support to both internal and external customers, responding to flight inquiries and managing Sabre schedule queues.

Main Responsibilities:

  • Respond to customer flight inquiries, including date changes, schedule changes, name corrections, refunds, cancellations, and airline credits in a timely manner.
  • Meet quality and productivity Key Performance Indicators (KPIs) set by management in line with business objectives.
  • Process refunds through Sabre and third-party suppliers efficiently.
  • Issue and reissue electronic tickets via Sabre and consolidators as needed.
  • Manage Sabre schedule queues and action schedule changes promptly.
  • Provide an exceptional customer experience by delivering on-time assistance and resolving issues quickly.
  • Escalate complex customer complaints and issues to the appropriate department for timely resolution.

Requirements:

  • Proven ability to excel in a high-volume call center environment with strong communication skills.
  • Strong technical skills in using Sabre, including advanced reservations and ticketing.
  • Ability to process complex flight transactions efficiently.
  • Background in travel agency or airline customer service and ticketing is highly desirable.
  • Experience with Genesys and Zendesk is a plus.
  • Excellent time management and problem-solving skills are essential for this role.
  • Self-motivated individual who can adapt quickly to new technology and processes.
  • Flexibility to work a variety of shifts, including evenings and weekends.

  • Flight Operations Coordinator

    19 hours ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Flight Operations CoordinatorCollaborate with the operations team to ensure seamless flight scheduling, crew deployment and rostering.Develop and maintain accurate schedules, ensuring compliance with industry regulations and company policies.Monitor and address any operational disruptions, implementing corrective actions as necessary.Key...

  • Flight Operations Coordinator

    19 hours ago

    Melbourne, Victoria, Australia beBeeOperational Full time $90,000 - $110,000

    Key Role in Operations ManagementAs a Crewing Officer, you will be responsible for ensuring the integrity of our flying program. This involves maintaining compliance with regulatory, company, and industrial requirements for all tech & cabin crew.The role requires close monitoring of day-to-day operations to ensure that all flights have sufficient crew...

  • Flight Operations Coordinator

    16 hours ago

    Melbourne, Victoria, Australia beBeeAdaptability Full time $50,000 - $80,000

    Job DescriptionAs a Flight Support Professional, you will be responsible for delivering exceptional customer experiences while handling internal and external flight enquiries.Key Responsibilities:Respond to customer inquiries regarding flight changes, refunds, cancellations, and airline credits in a timely and professional manner.Meet quality and...

  • Flight Operations Coordinator

    12 hours ago

    Melbourne, Victoria, Australia beBeeFlightSupport Full time $80,000 - $105,000

    Flight Support Specialist RoleWe are seeking an exceptional candidate to fill the position of Flight Support Specialist. As a key member of our team, you will be responsible for delivering outstanding customer service and support.Main Responsibilities:You will respond to internal and external customer flight enquiries, including changes to dates, schedules,...

  • Flight Operations Specialist

    18 hours ago

    Melbourne, Victoria, Australia beBeeAircrew Full time $120,000 - $160,000

    Job Description:As an Aircrew Officer, you will be responsible for maintaining flying currency and conducting safe flight operations. You will report promptly on all operations and maintenance deficiencies, complete pre-flight and post-flight documentation, and interact successfully with aircrew, client staff, health staff, and stakeholders.

  • Operations Centre/Flight Operations Coordinator

    6 hours ago

    Melbourne, Victoria, Australia Royal Flying Doctor Service (Rfds) Full time

    About the role- Work for Australia's most trusted, iconic and reputable charity- Coordinate road and air operations for non-emergency patient transport- Casual positions, Essendon location, 24-7 roster, salary packaging availableAbout the roleReporting to the Team Leader, Operations and Team Leader, Aeromedical, these casual positions support and coordinate...

  • Flight Operations Coordinator

    24 hours ago

    Melbourne, Victoria, Australia beBeeTransportation Full time $60,000 - $80,000

    About this roleWe are seeking a skilled and motivated professional to support and coordinate aeromedical and road-based non-emergency patient transports. This position will contribute to operational communications, dispatching crews, and supervising the day-to-day running of shifts including managing welfare and fatigue in accordance with policies and...

  • Flight Operations Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $51,931 - $99,374

    Flight Instructor Role Job Overview:We are seeking a dedicated and enthusiastic individual to join our team as a Flight Instructor. As a key member of our staff, you will be responsible for conducting training classes, assisting customers during their flights, and promoting the sport of body flight. Key Responsibilities:- Conducting training classes to...

  • Flight Training Operations Manager

    24 hours ago

    Melbourne, Victoria, Australia beBeeTraining Full time $90,000 - $120,000

    Key Responsibilities:Your role as a Training Coordinator will see you overseeing the daily operations of ground training for aircrew and cabin crew members. You will be responsible for ensuring all courses are carried out effectively and efficiently in compliance with company policy, procedures, and relevant legislation.Main Accountabilities:Coordinate the...

  • Flight Procedures Developer

    20 hours ago

    Melbourne, Victoria, Australia beBeeFlight Full time $83,706 - $96,319

    The role of a Flight Procedures Developer is to work in a small team within the Aeronautical Information Service, responsible for designing and coding Instrument Flight Procedures and generating navigation database products.This team operates in a dynamic environment with high pressure to meet International Civil Aviation Organisation distribution cycles and...