Operations Centre/Flight Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Royal Flying Doctor Service (Rfds) Full time

About the role
- Work for Australia's most trusted, iconic and reputable charity
- Coordinate road and air operations for non-emergency patient transport
- Casual positions, Essendon location, 24-7 roster, salary packaging available

About the role

Reporting to the Team Leader, Operations and Team Leader, Aeromedical, these casual positions support and coordinate aeromedical and road-based non-emergency patient transports (NEPT) contributing to operational communications, dispatching crews and supervising the day-to day running of shifts including managing welfare and fatigue in accordance with RFDS and NEPT policies, procedures and clinical practice protocols.

Duties and responsibilities include:

- Dispatching, coordinating and supporting road and air personnel
- Implementing actions that increase patients transported and appropriate transport decisions increasing aircraft and road crew utilisation
- Receiving incoming calls and/or online bookings and facilitating patient transfers
- Ensuring operational compliance and necessary incident reporting according to RFDS policies, procedures, NEPT regulations and clinical practice protocols
- Providing administration support, ensuring accurate data collection, invoicing and reporting
- Working with the Rosters team to ensure consistent staffing and working on short-term scheduling solutions

Qualifications and experience required:

- Understanding of Non-Emergency Patient Transport industry and associated regulations
- Ability to obtain and maintain an ASIC
- Experience with coordinating multi-disciplinary teams and stakeholders to achieve organsational objectives
- Ability to manage multiple tasks, deadlines and conflicting priorities in a constantly changing environment
- Experience working with rostering software or highly component computer skills
- Aeromedical/flight operations and/or road-based operations experience desirable

Mandatory requirements:

- The right to live and work in Australia
- 2 Covid vaccinations + booster
- Annual Influenza vaccination
- Victorian Drivers Licence
- Obtaining and maintaining an ASIC
- Willing to undertake and National Police Check
- Willing to hold a working with children check

What can working for RFDS offer you:

- Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
- Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
- Generous penalties and overtime allowances
- Access to salary packaging for all employees, including our casuals
- A less stressful environment than in emergency/pre-hospital care

These casual positions require availability on a 24-7 roster with the ability to travel within Victoria on occasion with overnight stays and work outside of normal business hours

The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

PBA3Profession: #Community_Services, #Operations_Management, #Program_Coordination_and_Management

Sector: #Community_Support_Services, #ResearchMedical_Research

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