Head Of Process Transformation

21 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

We are seeking a skilled professional to drive large-scale process improvements using Lean Six Sigma and automation to boost efficiency and impact.

Key Responsibilities:
  • Develop and lead process transformation strategies that simplify processes and put customers at the centre
  • Deliver large-scale process improvements focused on Enterprise/Business portfolio using Lean Six Sigma and automation
  • Partner with senior leaders to remove friction and ensure new products and solutions launch with seamless experiences
  • Drive a portfolio of high-value initiatives, tracking success through explicit measures such as customer-focused outcomes, efficiency gains, and cost savings
Requirements:
  • Extensive experience in transformation, process design, and customer experience leadership
  • Certified Lean Six Sigma Black Belt (or Master Black Belt), with a track record in automation (RPA)
  • A proven leader who influences at the highest levels and thrives in complex, matrix environments
  • Strong commercial acumen, balancing business performance with customer-first outcomes
  • Skilled in leading people through developing talent, building capability, and championing continuous improvement

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