
Transformative Process Director
2 hours ago
Process Excellence Leader
We are seeking a highly experienced Process Excellence leader to lead our process transformation initiatives. This is a two year fixed term role.
Key Responsibilities
- Deliver large-scale process improvements focused on the Enterprise / Business portfolio using Lean Six Sigma and automation to boost efficiency and impact.
- Partner with senior leaders to remove friction and ensure new products and solutions launch with seamless experiences.
- Drive a portfolio of high-value initiatives, tracking success through explicit measures such as NPS and customer-focused outcomes.
- Build trusted relationships across the business and industry to influence outcomes and share best practice.
- Lead, coach, and inspire a high-performing team of process excellence professionals.
Requirements
- Extensive experience in transformation, process design, and customer experience leadership.
- Certified Lean Six Sigma Black Belt (or Master Black Belt), with a track record in automation (RPA).
- Proven leader who influences at the highest levels and thrives in complex, matrix environments.
- Strong commercial acumen, balancing business performance with customer-first outcomes.
What's in it for you?
- A flexible working environment.
- A competitive leave package including 2 'Connected Leave' days.
- Access to resources, webinars and support via an employee-led portal.
- An extensive online learning catalogue to drive your own growth.
- The opportunity to connect with colleagues through volunteer groups.
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