Expert Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time

Job Overview:

The position of Service Technical Specialist is designed to provide expert technical support and coordination of technical activities at a national level.

This role will primarily focus on supporting local customers through installation, servicing, and breakdown support. Additionally, the specialist will provide remote support and travel to other locations to assist with emergency breakdowns and installations.

Main Duties/Responsibilities:

  • Provide technical assistance for equipment maintenance, troubleshooting, and repair
  • Support customers with product queries and resolve issues in a timely manner
  • Liaise with internal teams to ensure seamless communication and cooperation
  • Collaborate with stakeholders to identify opportunities for process improvements
  • Develop and maintain strong relationships with customers to enhance overall satisfaction
  • Contribute to the development of training programs to improve product knowledge among employees
  • Evaluate and address quality issues promptly

Key Requirements:

  • 7-10 years experience working with similar products or systems
  • Excellent understanding of technical processes and procedures
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment
  • Proficiency in relevant software applications and tools

Benefits:

This role offers an exciting opportunity to develop your skills and expertise in a dynamic environment. As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a competitive compensation package.

What We Offer:

We are committed to creating a positive and inclusive work environment that supports the growth and success of our employees. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.

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