Senior Consultant, Process Knowledge Management

4 weeks ago


Richmond, Australia Australia Post Full time

About the Opportunity

Australia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.

We are seeking a skilled Senior Consultant, Process Knowledge Management to join our team and contribute to this exciting initiative.

As a key member of our Centre of Excellence, you will be responsible for developing and maintaining enterprise knowledge management frameworks and standards that align with our process governance and architecture model.

You will work closely with our Business Unit Process Excellence team to drive standardization in authoring standard operating procedures, quick reference guides, and other visual guides, while championing best practices and facilitating ownership.

Your Key Responsibilities

  • Develop and maintain knowledge management frameworks to enable active process management and effective ownership
  • Design, facilitate training, and provide coaching to uplift capabilities in authoring standard and best practices
  • Support the implementation of knowledge management governance and framework across the enterprise
  • Collaborate with process owners to adopt process ownership and active process management principles

About You

  • Minimum 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain
  • Extensive experience in applying knowledge management principles and tools within an operational and/or logistics environment
  • Strong understanding of the complex competitive logistics/supply chain environment and what effective knowledge management can enable

What We Offer

  • A unique transformation project that will enable you to shape the future of Australia Post
  • Opportunities to lead cross-functional projects and add real value to the business
  • A collaborative and inclusive work environment with a diverse team of professionals

We are committed to creating an inclusive and barrier-free recruitment process and workplace for all employees. If you have any questions or require accommodations, please contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.



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