Process Governance Expert

4 days ago


Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is embarking on a transformative journey to develop a process excellence infrastructure that will drive customer satisfaction and team member experience.

As a key member of our team, you will play a vital role in establishing a Centre of Excellence (COE) that will ensure consistent methodologies, tools, and processes across the enterprise.

We are seeking an experienced professional to join our team as a Senior Consultant, Process Governance COE, responsible for developing and maintaining an enterprise process framework, driving continuous improvement, and championing best practices.

Responsibilities

Key Responsibilities:

  • Develop and maintain an enterprise process framework to enable active process management and effective ownership.
  • Drive continuous improvement and champion best practices to streamline maintenance activities.
  • Design, facilitate training, and provide coaching to uplift process modelling and process improvement capabilities.
  • Support the COE and Business Unit Process Excellence team in process modelling training and capability uplift to drive standardization.
Requirements

Requirements:

  • Bachelor's degree in Engineering, Business, or a similar discipline is preferred.
  • High-degree of proficiency in Signavio.
  • Extensive experience in establishing enterprise-wide process architecture and implementing active process management.
  • Ability to develop productive and collaborative relationships with operational stakeholders.
About Us

Australia Post is committed to delivering exceptional customer experiences and is a leader in the freight and logistics industry.

We are proud to be an inclusive workplace for people from all walks of life and strive to reflect the diverse communities we serve.



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