Process Knowledge Management Expert

2 days ago


Richmond, Australia Australia Post Full time

About the Opportunity

Australia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.

This role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise, governed centrally and implemented within each business area.

This position will be accountable for the development and maintenance of enterprise knowledge management framework and standard that fits for purpose whilst ensuring alignment with enterprise process governance and architecture model.

Key responsibilities include:

  • Develop and maintain the knowledge management framework to enable active process management and effective ownership
  • Develop and maintain knowledge management governance, standards and tools that fit for purpose
  • Design, facilitate training & provide coaching to uplift capabilities in authoring standard and best practices, this includes standard operating procedures, quick reference guides and other visual guides
  • Support COE and Business Unit Process Excellence team in implementing knowledge management governance and framework
  • Support process owners to adopt process ownership and active process management principles

About You

We are looking for a highly skilled and experienced professional with a strong understanding of the complex competitive logistics/supply chain environment and what effective knowledge management can enable.

Minimum 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain.

  • Extensive experience in the application of knowledge management principles and tools within an operational and/or logistics environment
  • Strong understanding of the complex competitive logistics/supply chain environment, and what effective knowledge management can enable
  • Proven experience in partnering with cross-functional teams to embrace change, and develop and adopt knowledge management methodology, framework and tools that fit for purpose whilst driving standardisation

How we'll deliver for you

A unique transformation project that will mean you get to help shape the future of Australia Post.

Lead cross-functional projects and add real value to the business.

  • A dynamic and inclusive workplace
  • Opportunities for professional growth and development
  • Collaborative and supportive team environment


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