Senior Process Excellence Manager
3 weeks ago
About the Opportunity
Australia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance its ability to deliver exceptional customer experiences and improve team members' experiences.
This is an exciting opportunity to be part of a Centre of Excellence and contribute to the establishment of consistent methodologies, tools, processes, and overall capabilities across the enterprise.
As a key member of the team, you will be responsible for evaluating, designing, and overseeing the implementation of best practice processes, as well as the end-to-end delivery of process improvement and transformation in partnership with business units and other stakeholders.
Your Key Responsibilities
- Perform diagnostic and assessment of current state business processes, workflows, and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement
- Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements
- Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/No Code, Generative AI
About You
- Formal certification in Lean Black Belt
- More than 5 years of experience implementing continuous improvement processes within a labour-intensive, industrialised workforce
- Demonstrated experience in problem-solving and analytical skills, including the application of DMAIC principles to improvement initiatives
- Min of 3 years of process modelling experience using process modelling tools such as Signavio and BPMN 2.0 standard
- Strong interpersonal and negotiation skills to influence and achieve buy-in from diverse stakeholders
What We Offer
- A unique transformation project that will mean you get to help shape the future of Australia Post
- Lead cross-functional projects and add real value to the business
- Work with some of the sharpest minds in the freight and logistics industry
We are committed to creating an inclusive and barrier-free recruitment process and workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds.
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