Senior Process Excellence Manager

7 days ago

Richmond, Australia Australia Post Full time

About the Opportunity


Australia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance its ability to deliver exceptional customer experiences and improve team members' experiences.


This is an exciting opportunity to be part of a Centre of Excellence and contribute to the establishment of consistent methodologies, tools, processes, and overall capabilities across the enterprise.


As a key member of the team, you will be responsible for evaluating, designing, and overseeing the implementation of best practice processes, as well as the end-to-end delivery of process improvement and transformation in partnership with business units and other stakeholders.


Your Key Responsibilities



  • Perform diagnostic and assessment of current state business processes, workflows, and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement
  • Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements
  • Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/No Code, Generative AI

About You



  • Formal certification in Lean Black Belt
  • More than 5 years of experience implementing continuous improvement processes within a labour-intensive, industrialised workforce
  • Demonstrated experience in problem-solving and analytical skills, including the application of DMAIC principles to improvement initiatives
  • Min of 3 years of process modelling experience using process modelling tools such as Signavio and BPMN 2.0 standard
  • Strong interpersonal and negotiation skills to influence and achieve buy-in from diverse stakeholders

What We Offer



  • A unique transformation project that will mean you get to help shape the future of Australia Post
  • Lead cross-functional projects and add real value to the business
  • Work with some of the sharpest minds in the freight and logistics industry

We are committed to creating an inclusive and barrier-free recruitment process and workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds.

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