Process Governance COE Senior Consultant

3 days ago


Richmond, Australia Australia Post Full time

Transformative Process Governance Opportunity

Australia Post is embarking on a groundbreaking journey to develop a process excellence infrastructure that will revolutionize our ability to delight customers and enhance team members' experience.

This role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise, governed centrally and implemented within each business area.

As a Senior Consultant, Process Governance COE, you will be accountable for the development and maintenance of enterprise process framework, process modelling tools, process modelling training, and capability uplift across the enterprise.

You will work in partnership with Business Unit Process Excellence to drive standardisation in modelling, championing best practice, facilitating/embedding process ownership & active process management discipline across the enterprise.

Key Responsibilities:

  • Develop and maintain enterprise process framework to enable active process management and effective ownership, process modelling governance, and enterprise tool
  • Drive continuous improvement and champion best practices to streamline maintenance activities
  • Design, facilitate training, and provide coaching to uplift process modelling and process improvement (inc. Lean) capabilities
  • Support COE and Business Unit Process Excellence team in process modelling training and capability uplift to drive standardization
  • Support process owners to adopt process ownership and active process management principles

About You:

  • Bachelor's degree in Engineering, Business, or any similar discipline is preferred
  • High-degree of proficiency in Signavio
  • Extensive experience in establishing enterprise-wide process architecture and implementing active process management
  • Ability to develop productive and collaborative relationships with operational stakeholders enabling the effective realisation of continuous improvement initiatives
  • Formal certification in Six Sigma is desirable

What We Offer:

  • A unique transformation project that will mean you get to help shape the future of Australia Post
  • Lead cross-functional projects and add real value to the business
  • Work with some of the sharpest minds in the freight & logistics industry

We're Delivering Together:

Australia Post is committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.



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