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Dynamic Team Leader
3 weeks ago
We are seeking a driven and experienced individual to lead our team of Centre Managers in Wagga Wagga as the second-in-command to our Regional Manager.
The Senior Center Manager will be responsible for driving high-quality care, financial sustainability, compliance, and growth across the service while leading six key areas: quality, compliance, occupancy, debt, rostering, and people development.
- Ensure adherence to Work Health and Safety policies and escalate/report serious incidents promptly.
- Oversee the complete day-to-day running of the service, providing top-quality care and education throughout three key developmental milestones.
- Serve as the primary point of contact for existing families, handling feedback and customer satisfaction.
- Collaborate with Quality Advisors to meet/exceed National Quality Standards, uphold cleanliness and safety, and address serious service issues.
- Lead occupancy growth, workforce management, and employee development including recruitment, training, performance, and retention.
- Assist nearby Centre Managers in an advisory capacity, including experience to step up as multi-site manager in times of absence.
- Compliance
- Quality
- Occupancy
- Debt Management
- Rostering
- People Development
