Guest Experience Officer

5 days ago


Kangaroo Flat, Victoria, Australia Belgravia Leisure Full time
About the Role

We are seeking a highly motivated and experienced Guest Experience Officer to join our team at Belgravia Leisure. As a key member of our sales team, you will be responsible for acquiring new memberships for Health and Fitness and Learn to Swim programs.

Key Responsibilities
  • Achieve set sales targets on a daily basis
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
  • Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
  • Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
  • Process memberships and data entry in line with company processes and policy
  • To have a current and informed knowledge of all centre services and activities
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • To demonstrate behaviours that are consistent with the Belgravia Leisure Values
About You

We are looking for someone with a strong sales and customer service background, who has experience in achieving sales targets and delivering exceptional customer service. You will have a passion for customer experience and be able to build rapport and positive relationships with people. Ideally, you will have at least 2 years' experience in delivering strong customer experience and sales.

You will be tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You will also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You will possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

About the Qualifications
  • Current First Aid Certificate (Level 2)
  • Current CPR
  • Current Working with Children Check (or equivalent)
  • Current National Police Check
  • Customer service and sales experience
  • Experience in achieving collective and individual targets
  • Ability to work independently and in a team environment
  • Passion for customer experience
  • Strong interpersonal skills and the ability to communicate with a diverse range of guests


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