Sales and Guest Experience Manager

5 months ago


Kangaroo Flat, Australia Belgravia Health & Leisure Group Pty Ltd Full time

Gurri Wanyarra Wellbeing Ctr
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess the skills and ability to build, develop and lead an enthusiastic team?
- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors

**The Role**

As the** Sales & Guest Experience Manager** you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s key accountabilities include:

- Meet monthly new member and program enrolment targets and associated KPIs
- Meet monthly retail budgets and stock control KPIs
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
- In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
- Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
- Process memberships and data entry in line with company processes
- Set rosters in line with the business budgets and the four principles of time and attendance
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

Essential Skills and Qualifications:
- National Police Check
- Working with Children Check
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.



  • Kangaroo Flat, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Gurri Wanyarra Wellbeing Ctr Sales & Guest Experience Coordinator - Full Time - Great career paths and development with an entrepreneurial organisation - ** Full time position**: - Enjoy a great work / life balance with mornings, evenings and weekend rosters **The Role**The **Sales and Guest Experience Coordinator **reports directly to the Venue Manager...


  • Kangaroo Flat, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555** - Great career paths and development with an entrepreneurial organisation - Full time position - Enjoy a great work / life balance with mornings, evenings and weekend rosters **The Role** The - Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences. -...


  • Kangaroo Flat, Victoria, Australia Belgravia Leisure Full time

    About the RoleAs a Guest Experience Officer at Belgravia Leisure, you will be responsible for delivering exceptional customer service and sales experiences to our guests. You will work closely with our team to achieve sales targets and provide a positive experience for our members and guests.Key ResponsibilitiesProvide exceptional customer service and sales...


  • Kangaroo Flat, Australia Belgravia Leisure Full time

    Interested Guest Experience Officer VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555 VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555 Are you passionate about promoting aquatic and leisure activities to the community Do you possess outstanding people skills with the ability to generate leads Are you passionate about fitness, love...


  • Kangaroo Flat, Victoria, Australia Belgravia Leisure Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Officer to join our team at Belgravia Leisure. As a key member of our sales team, you will be responsible for acquiring new memberships for Health and Fitness and Learn to Swim programs.Key ResponsibilitiesAchieve set sales targets on a daily basisProvide exceptional guest...


  • Kangaroo Flat, Australia Belgravia Leisure Full time

    {"About the Role": "Belgravia Leisure is seeking an experienced Guest Experience Officer to join our team at the Gurri Wanyarra Wellbeing Centre. As a key member of the team, you will be responsible for promoting aquatic and leisure activities to the community, generating leads, and delivering exceptional customer service.Key accountabilities include:-...


  • Kangaroo Flat, Australia Belgravia Leisure Full time

    About the RoleWe are seeking a highly motivated and experienced sales professional to join our team as a Guest Experience Officer. As a key member of our team, you will be responsible for acquiring new memberships for Health and Fitness and Learn to Swim, while delivering exceptional customer service and driving the overall experience of our guests.Key...

  • Experiences Manager

    2 weeks ago


    Kangaroo Island, Australia Baillie Lodges Full time

    We have an exciting opportunity for an** Experiences Manager** to join our Southern Ocean Lodge family on Kangaroo Island. We now have a rewarding opportunity for an **Experiences Manager** to join our Southern Ocean Lodge family on Kangaroo Island. **The Role**: You are a natural storyteller with a passion for sharing the history of the island and...

  • Sales Assistant

    5 months ago


    Kangaroo Flat, Australia Smokemart & GiftBox Full time

    Tenancy 130, Lansell Square Shopping Centre,267 High St, Kangaroo Flat, VIC, Australia, 3555 - Casual **_About us:_** For over three decades, Smokemart & GiftBox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive...


  • Kangaroo Flat, Victoria, Australia Coles Full time

    About the RoleWe're seeking a skilled and enthusiastic Liquor Sales Associate to join our team at Liquorland. As a Liquor Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent...


  • Kangaroo Flat, Victoria, Australia Coles Full time

    About the RoleWe're seeking a skilled and enthusiastic Liquor Sales Associate to join our team at Liquorland. As a Liquor Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent...


  • Kangaroo Flat, Australia Beacon Lighting Full time

    Customer Service and Sales Liaison**Job Summary**Beacon Lighting is seeking a highly motivated and customer-focused Sales and Service Ambassador to join our team in Bendigo. As a Sales and Service Ambassador, you will play a key role in providing exceptional customer service and promoting our Trade Loyalty Program and Trade accounts. If you have a passion...


  • Kangaroo Flat, Victoria, Australia CONNOR Full time

    About ConnorConnor is a rapidly expanding retail company with a strong presence in Australia and New Zealand. With over 170 stores nationally, we are committed to delivering exceptional customer experiences and driving business growth.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Christmas Sales Assistant....


  • Kangaroo Flat, Victoria, Australia CONNOR Full time

    About ConnorConnor is a rapidly expanding retail company with a strong presence in Australia and New Zealand. With over 170 stores nationally, we are committed to delivering exceptional customer experiences and driving business growth.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Christmas Sales Assistant....


  • Kangaroo Flat, Australia Skechers Full time

    About us: Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand with over 20 brands & 21 online platforms. The Role: We are looking for passionate and driven retailers to join our team. You will support the Management team in...


  • Kangaroo Flat, Australia Beacon Lighting Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service and Sales Representative to join our team at our Bendigo store.This is a fantastic opportunity to work in a dynamic retail environment, providing exceptional customer service and sales support to our retail and trade customers.Key ResponsibilitiesProvide expert customer service to our...

  • Retail Store Manager

    5 months ago


    Kangaroo Flat, Australia Nutrition Warehouse Full time

    Nutrition Warehouse is looking for a passionate Store Manager for our store in Bendigo! If you love helping people reach their health and fitness goals, we want to hear from you today. **LIFE AT NUTRITION WAREHOUSE** We are Australia’s **leading and largest health & sports supplements retailer! **We have **over 100 stores nationwide **and we aren’t...

  • Sales Assistant

    1 month ago


    Kangaroo Flat, Australia AMX Full time

    Exciting career in retail & motorcycle industry + Great team culture + Part of a global organisation + Great pay & perks._ **Sales Assistant** **AMX** is the largest Australian Motorcycle Accessories retailer, open 7 days a week, with 25+ store locations nationally and online. We are looking for our next Sales Assistant. This position is most suitable for...

  • Sales Associate

    4 days ago


    Kangaroo Flat, Australia Petbarn Full time

    About UsPetbarn, Australasia's leading pet specialty retailer, has over 230 locations throughout Australia and New Zealand.Our VisionWe have over 30 years of experience in providing exceptional products, outstanding service, the best advice, and an experience second to none to our customers.Our TeamWe're looking for highly motivated and proactive Sales...

  • Sales Assistant

    1 month ago


    Kangaroo Flat, Australia AMX Full time

    Exciting career in retail & motorcycle industry + Great team culture + Part of a global organisation + Great pay & perks._ **Sales Assistant** **AMX** is the largest Australian Motorcycle Accessories retailer, open 7 days a week, with 25+ store locations nationally and online. We are looking for our next Sales Assistant. This position is most suitable for...