Sales and Guest Experience Coordinator

4 months ago

Kangaroo Flat, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555**
- Great career paths and development with an entrepreneurial organisation
- Full time position
- Enjoy a great work / life balance with mornings, evenings and weekend rosters

**The Role** The
- Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences.
- Meet the set new member and growth targets on a daily/weekly/monthly basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Assist in lead generation through digital and traditional marketing activities
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
- Attending and participating in centre senior leadership meetings and projects

Skillset
- Experience in a sales and customer facing environment
- Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
- A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
- Experienced in motivating teams to reach targets
- A people person with exceptional interpersonal skills
- Experience in using social media platforms
- Flexible to work days/evenings and weekends
- National Police Check and Working with Children Check
- First aid and CPR
- Experience in team leadership, training and development

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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