Customer Experience Ambassador

1 week ago

Kangaroo Flat, Victoria, Australia Belgravia Leisure Full time
About the Role

We are seeking a highly motivated and experienced sales professional to join our team as a Guest Experience Officer. As a key member of our team, you will be responsible for acquiring new memberships for Health and Fitness and Learn to Swim programs.

Key Responsibilities
  • Achieve daily sales targets and meet new member and program enrolment sales targets and KPIs
  • Provide exceptional customer service and experience to existing and prospective members and guests
  • Conduct tours of the centre/facility to turn prospective members into ongoing subscribers
  • Process memberships and data entry in line with company processes and policy
  • Have a current and informed knowledge of all centre services and activities
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
About You

You will have a strong sales and customer service background, with experience in achieving sales targets and delivering exceptional customer service. You will be able to build rapport and positive relationships with people, and have a flair for positively influencing and negotiating win-win outcomes.

You will also have strong interpersonal skills and the ability to communicate with a diverse range of guests, and possess values such as integrity, excellence, courage, openness, respect, leadership, and accountability.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.

About the Qualifications
  • Current First Aid Certificate (Level 2)
  • Current CPR
  • Current Working with Children Check (or equivalent)
  • Current National Police Check
  • Customer service and sales experience
  • Experience in achieving collective and individual targets
  • Ability to work independently and in a team environment
  • Passion for customer experience
  • Strong interpersonal skills and the ability to communicate with a diverse range of guests

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