Leadership Opportunity in Customer Service

6 days ago


Joondalup, Australia RAC WA Full time

We are seeking an experienced Team Manager to lead our Contact Center team in Joondalup and West Perth, WA. As a key member of our organisation, you will play a critical role in delivering exceptional customer service and sales experiences.

Job Overview

RAC of WA is one of WA's most iconic and trusted brands, with over 1.3 million members. We strive to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'

This permanent position offers a full-time opportunity to work within your local community and contribute to the growth and success of our organisation.

About the Role

The successful candidate will have:

  • Proven leadership and interpersonal skills, with the ability to motivate and develop a team of customer service and sales professionals
  • Experience in working to achieve KPIs and targets in a busy contact center environment
  • Strong communication and problem-solving skills, with the ability to empathise with customers and resolve issues effectively

In return, you can expect:

  • A secure, permanent position with opportunities for career development and advancement
  • A comprehensive benefits package, including free Roadside Assistance and discounts on RAC products and services
  • An inclusive and supportive work environment that values diversity and inclusivity

With a focus on continuous improvement and delivering exceptional customer experiences, we invite applications from enthusiastic professionals who share our vision and values.



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