Customer Service Team Lead
4 weeks ago
RAC WA is seeking a seasoned customer service professional to lead our Contact Center team in Joondalup and West Perth. As a Team Manager, you will be responsible for leading a team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members.
Key Responsibilities:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development
- Address member concerns promptly and effectively to ensure a positive resolution
- Monitor day-to-day operations to ensure execution of strategies and initiatives
Requirements:
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment
- Strong leadership and interpersonal skills with the ability to motivate and develop team members
- Experience in working to & achieving KPI's/ targets
- Creating a cohesive and collaborative work environment
- Excellent communication skills with the ability to listen & relate well to others
- Ability to demonstrate empathy and resilience in difficult situations
- Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What We Offer:
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success
- Member benefits & opportunity to join a very active Social Club
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