Customer Service Team Lead

4 weeks ago


Joondalup, Australia RAC WA Full time

RAC WA is seeking a seasoned customer service professional to lead our Contact Center team in Joondalup and West Perth. As a Team Manager, you will be responsible for leading a team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members.

Key Responsibilities:

  • Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
  • Provide ongoing coaching and mentoring to support career development
  • Address member concerns promptly and effectively to ensure a positive resolution
  • Monitor day-to-day operations to ensure execution of strategies and initiatives

Requirements:

  • A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members
  • Experience in working to & achieving KPI's/ targets
  • Creating a cohesive and collaborative work environment
  • Excellent communication skills with the ability to listen & relate well to others
  • Ability to demonstrate empathy and resilience in difficult situations
  • Strong computer literacy and ability to use many applications at once whilst having engaging conversations

What We Offer:

  • Secure a full-time, permanent position working within your local community
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • An inclusive & supportive environment, enabling all abilities to strive for success
  • Member benefits & opportunity to join a very active Social Club


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