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Customer Service Representative

2 months ago

Joondalup, Australia Edith Cowan University Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our Communications Centre team at Edith Cowan University. As a key member of our team, you will be responsible for delivering exceptional customer experience to our students and the general public through various channels, including social media, online chat, email, inbound, and outbound calling.

Duties and Responsibilities

• Deliver exceptional customer service in every interaction to our current students and the general public.

• Provide accurate and relevant information in an efficient manner.

• Provide first-point enquiry resolution to every interaction.

• Meet personal/team qualitative and quantitative targets.

• Be a shining example to everyone around you and be an ambassador for Edith Cowan University.

Requirements

• Experience working in a customer-centric environment.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

• Ongoing, part-time position available.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic and supportive team environment.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

Contact Us

For further information about this opportunity, please contact [insert contact details].