Customer Service Representative

2 weeks ago


Joondalup, Australia Australia Post Full time
About the Role

We're seeking a skilled Customer Service Representative to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and helping Australians connect with their communities.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately and efficiently
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties such as stocktaking and record maintenance

About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You'll need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer

  • We invest in your growth and development through ongoing training and career opportunities
  • We're committed to creating a culture of inclusivity, empowerment, and safety
  • We recognize and reward your contributions to our success with Post Perks and more

We're an inclusive workplace that values diversity and welcomes applications from people of all ages, genders, and backgrounds. If you're passionate about delivering exceptional customer experiences and making a difference in your community, we'd love to hear from you.



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