Customer Service Professional

2 weeks ago


Joondalup, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a highly skilled Retail Customer Service Officer to join our team.

As a Retail Customer Service Officer, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

  • Key Responsibilities:
    • Perform customer sales and service transactions with accuracy and efficiency
    • Manage high-value transactions with attention to detail and security
    • Conduct and process identity services transactions, including Australian Passport Interviews
    • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
    • Assist customers with mail lodgements and associate costs
    • Build rewarding relationships with customers by understanding their needs and preferences
    • Assist with administrative duties such as stocktaking and record maintenance

About You

We are looking for a friendly, enthusiastic, and reliable individual with a passion for customer service and sales.

  • Requirements:
    • Experience in customer service and/or cash handling
    • Ability to lift up to 16kgs of mail regularly and stand for your shift

What We Offer

Australia Post is committed to investing in our employees' growth and development, offering a range of benefits and opportunities to support your career advancement.

  • Key Benefits:
    • Ongoing training and development opportunities
    • Competitive pay and superannuation
    • A supportive and inclusive work environment
    • Opportunities for career advancement


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