Customer Service Professional
2 weeks ago
Australia Post is seeking a highly skilled Retail Customer Service Officer to join our team.
As a Retail Customer Service Officer, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.
- Key Responsibilities:
- Perform customer sales and service transactions with accuracy and efficiency
- Manage high-value transactions with attention to detail and security
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs and preferences
- Assist with administrative duties such as stocktaking and record maintenance
About You
We are looking for a friendly, enthusiastic, and reliable individual with a passion for customer service and sales.
- Requirements:
- Experience in customer service and/or cash handling
- Ability to lift up to 16kgs of mail regularly and stand for your shift
What We Offer
Australia Post is committed to investing in our employees' growth and development, offering a range of benefits and opportunities to support your career advancement.
- Key Benefits:
- Ongoing training and development opportunities
- Competitive pay and superannuation
- A supportive and inclusive work environment
- Opportunities for career advancement
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