Australian Customer Support Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $140,000
Job Description:

This role is for a leader to head and coach our global customer support function, with a focus on Australian users.

  • Represent the voice of the Australian customer within the business and act as SME for AU-specific support needs, regulations, and expectations.
  • Coach and guide offshore CS teams to improve handling of Australian tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
  • Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.

Key Skills and Qualifications:

The ideal candidate will have experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.

  • Strong understanding of Australian customer needs and expectations.
  • Proven leadership skills and ability to coach and guide teams.
  • Knowledge of Australian regulatory requirements and compliance.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.


Why Apply?

Join a team that values excellence and innovation, and has a passion for delivering exceptional customer experiences.

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