Customer Support Team Lead

6 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $120,000 - $150,000

About Us

We're an innovative tech company driven by a vision to improve shipping experiences globally.

We're proud of our Australian roots and global approach, offering the benefits of a dynamic startup in a growing industry that needs attention.

Your Role

You will lead a team of customer support professionals, delivering exceptional service to clients worldwide.

Key Responsibilities

  • Lead a team of up to 8 offshore team leads, supporting teams and customers globally.
  • Identify, develop, retain, motivate, and support high-performing team members.
  • Position your team for success by focusing on core competencies (speed, quality, tone, backlog management, throughput, and resolution).
  • Grow team capabilities through strategic technical and soft skill training.
  • Analyze data to identify opportunities and drive improvements in SLA attainment, response times, customer satisfaction, and quality assurance.
  • Develop and refine processes and policies, working collaboratively with other leaders to enhance customer support operations.
  • Take ownership of critical customer escalations and work with cross-functional teams to produce positive outcomes.

Ideal Candidate

You will have experience leading teams in customer support or services, preferably in a SaaS, eCommerce, or logistics company.

Strong communication and interpersonal skills, motivation, and inspiration are essential, along with strong problem-solving skills and a customer-centric mindset.

Lifestyle at Our Company

We offer a state-of-the-art office location, flexible working arrangements, a generous Employee Share Option Plan, and ongoing professional and personal development opportunities.

Our benefits also include gym membership contributions, flexible travel options, delicious lunches, and improved parental leave policies.

  • Team Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Team Lead - Customer SupportAs a Team Lead, you will be responsible for leading and motivating the Customer Support team to deliver exceptional customer experiences. You will oversee the team's performance metrics, provide ongoing training and support, and collaborate with other teams to ensure seamless customer interactions.About the RoleLead a dynamic team...

  • Customer Support Team Lead

    5 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $83,999 - $124,999

    About this roleWe are seeking a customer support leader who can drive exceptional customer experiences and lead a diverse team of support representatives.This is a great opportunity to join our organisation and make a real impact on the way we serve our customers. You will be responsible for developing and implementing strategies to improve customer...

  • Customer Support Team Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $110,000

    Customer Support Leadership OpportunityThe ideal candidate will lead a team of Customer Support Specialists, improving support operations and driving customer satisfaction.Key Responsibilities:Lead and develop the team: manage, mentor, and motivate team members; coach through regular check-ins and foster a culture of empathy, accountability, and continuous...

  • Customer Support Team Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $98,765 - $123,456

    Our organization seeks an experienced leader to oversee the daily operations of our customer support team.This role will drive exceptional customer service and foster a productive work environment.Main ResponsibilitiesTo lead and manage the customer support team effectively;To provide high-quality support and feedback to direct reports;To encourage team...

  • Customer Support Team Lead

    6 days ago

    Sydney, New South Wales, Australia Tyro Full time

    Why work for TyroWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...

  • Customer Support Team Lead

    4 days ago

    Sydney, New South Wales, Australia Global Payments (Beamery) Full time

    **Description**:**About Us**:Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and...

  • Customer Support Team Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $120,000

    Leadership OpportunityWe are seeking a highly motivated and customer-focused individual to lead our client support team.As a progressive organization with a strong track record of retention, we offer a unique opportunity for a driven leader to develop a high-performing team.The ideal candidate will possess a solid understanding of the contact centre...

  • Customer Support Team Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $91,234 - $123,456

    Lead a Team of Support SpecialistsThe primary responsibility of this role is to lead a team of Network Support Specialists who provide exceptional customer support via phone, email, and chat on wireless networks enabled by eero devices.Key performance indicators for this role include ensuring the team provides exceptional customer support aligned with...

  • Customer Support Team Lead

    4 days ago

    Sydney, New South Wales, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Support Team Lead

    2 days ago

    Sydney, New South Wales, Australia Montu Full time

    **Company Description**Montu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management...