Senior Account Manager

3 weeks ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
About the Role

We are seeking a highly experienced Senior Account Manager to join our team at Amazon Devices Australia and New Zealand. As a key member of our commercial team, you will be responsible for driving sales growth and delivering exceptional customer experiences for our retail partners.

In this dynamic role, you will own key account relationships, develop and execute strategic plans to achieve business objectives, and work closely with internal and external stakeholders to ensure seamless execution.

Key Responsibilities:

  • Own key account relationships from buying teams and marketing through to executive engagement
  • Lead the extended Amazon Devices team (engagement and inputs) into key accounts, including product management, channel marketing, program management, supply and in-stock, finance and leadership
  • Develop new opportunities to sell and promote Amazon devices within existing retail accounts, through cross-category promotions with 3P brands, and with new channel partners
  • Manage channel inventory through forecasting, allocations, and shipment plans to meet sales targets, partnering closely with your In-stock Manager
  • Lead internal and external business reviews covering operational performance, strategic initiatives, and alignment on new opportunities
  • Optimize allocation of marketing development funds to drive mutual value and growth
  • Work closely with your Retail Program Manager to ensure smooth sales operations
  • Apply strong analytical skills to develop and convert data insights into growth
  • Manage the Field Marketing budgets and the agency relationship, owning day-to-day engagement with the external field sales agency
  • Develop, execute, and iterate the education and learning roadmap for agencies, distributors, and retail partners
  • In collaboration with the Channel Marketing Manager, use insights, analytics, and business acumen to establish review and tracking mechanisms that continuously trial and implement learnings to optimize in-store customer experience

About You

  • 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
  • Experience analyzing data and best practices to assess performance drivers
  • Excellent written and verbal communication skills; ability to influence others at all levels of the organization
  • Ability to meet deadlines, prioritize workload, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
  • Proficiency in MS tools (Excel, PowerPoint, Word) and Quicksight/Power BI reporting dashboards
  • Bachelor's Degree

What We Offer

As a Senior Account Manager at Amazon Devices Australia and New Zealand, you will have the opportunity to work with a dynamic team, drive business growth, and develop your skills in a fast-paced and innovative environment.

We are an equal opportunities employer and welcome applications from diverse candidates.

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