Customer Experience Strategist

2 weeks ago

North Sydney Council, Australia Zurich Insurance Group Full time

Zurich Insurance Group is an award-winning organisation that empowers wellbeing and fosters a culture of continuous learning. We're on a journey towards a brighter future, focused on our customers, people, communities, and the planet.

This exciting opportunity exists as a CX Designer, reporting to our Head of Design. As a champion of the customer voice, you will design & support the implementation of exceptional experiences for our customers, partners, advisers, brokers, and staff across the Zurich business.

Key Responsibilities:
  • Understand customer needs and business requirements to redesign and optimise priority experiences and processes in a fast-paced environment
  • Conduct discovery research, including planning, facilitation, and analysis of primary qualitative and quantitative design research
  • Liaise with regional and global CX communities across Zurich to drive deep understanding of our customers and partners
  • Develop high-level wireframes and user flows in Figma, working with developers to support the implementation of design concepts
  • Set clear KPIs and metrics to measure and track success – driving action off the back of these data points

We offer a fantastic package, including 5 weeks leave per year, 15 days personal/carer's leave, and access to award-winning training programs. You'll work with global, diverse, and inclusive teams, exploring your passions, fueling innovation, driving equity, collaborating, and making a positive difference beyond your role.

The estimated salary for this position is $120,000 - $150,000 per annum, depending on location and experience.

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