Design Experience Strategist
6 hours ago
We are seeking a highly skilled Design Experience Strategist to join our Digital - Customer Experience team at Belong. As a key member of our team, you will play a crucial role in designing and improving the services our customers experience.
About the RoleThis is a unique opportunity to work with customers and stakeholders across the organisation to understand, design and improve the customer experience, agnostic of product and channel. You will focus on defining the experience vision for Belong's customer experience pillars, collaborating with cross-functional teams to identify opportunities to improve the customer experience, and communicating complex research and design topics simply with the ability to tailor communications based on audience.
Main Responsibilities- Working with the Principal Designer, product owners, experience designers, business analysts and technical architects to define the experience vision (ideal end state) for Belong's customer experience pillars.
- Collaborating across our various customer experience teams and the broader business to understand and articulate the customer, agent and operational experience and identify opportunities to improve the customer experience.
- Communicating complex & strategic research and design topics simply with the ability to tailor communications (verbal and written) based on audience.
- A track record of improving the service a customer experiences, from defining a vision to exploring and validating concepts across channels, with the ability to articulate quantifiable outcomes.
- Experience identifying unmet customer and user needs by conducting research or partnering with research functions.
- Informal mentorship experience.
- Experience working within a cross-functional team.
- Demonstratable expertise in 2-3 of the following: problem framing, research, ways of working, service design, conceptual experience design (including digital & front of house).
As a Design Experience Strategist, you will have the opportunity to make a real impact on our customers' experiences. We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, as well as a range of benefits including professional development opportunities, flexible working arrangements and a dynamic and inclusive work environment.
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