Digital Customer Experience Strategist

23 hours ago

Sydney, New South Wales, Australia Firesoft People Full time
Firesoft People is a leading full-service agency dedicated to delivering exceptional results and providing our clients with a competitive edge. Our diverse team brings together expertise in advertising, data analysis, technical skills, and media buying, all in a collaborative and open environment.

We are seeking a talented Digital Customer Experience (CX) Strategist to join our team. In this role, you will focus on CX planning initiatives, collaborating closely with our existing planning team, data analysts, and integrated account service team. Initially, you will work with one of our key clients, a prominent luxury automotive brand. Your active contribution will be instrumental in driving growth and advancing our network's effectiveness.

Main Responsibilities:
  • Create comprehensive and personalized marketing strategies, customer relationship plans, and customer journeys that adhere to CX best practices.
  • Craft compelling creative briefs that inspire exceptional work, align with client requirements, and provide solutions to their business challenges.
  • Stay updated with commercial information relevant to the brand, clients, and competitors.
  • Foster strong relationships with client counterparts, building trust and adding value to their business on a day-to-day and long-term basis.


Skills & Experience:
  • Previous experience working in a creative agency, particularly on a large-scale digital/CX account.
  • Strong expertise in CX segmentation and database marketing, with a proven ability to translate data into actionable insights that drive business value.
  • Proficient in presenting compelling arguments, whether through logical presentations, flows, or structures, and comfortable speaking in front of diverse audiences.
  • Demonstrates a curious mindset and a genuine interest in understanding business problems, with a focus on developing CX solutions.

This is a highly rewarding opportunity for a skilled Digital Customer Experience Strategist seeking an exciting chance to work with a diverse range of clients and make a significant impact. The salary for this position is estimated at $85,000 - $110,000 per year, based on industry standards and market conditions.

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