Business Operations Manager

4 days ago

City of Glen Eira, Australia Glen Eira City Council Full time
About the Role

As a key member of Glen Eira City Council, we are seeking an experienced Business Services Manager to drive the success of our Leisure operations. This is an exciting opportunity for a dynamic leader to join our team and contribute to delivering high-quality programs and services that meet the needs of our community.

Key Responsibilities:
  • Foster a high-performing and collaborative environment by overseeing People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams.
  • Ensure alignment with our strategic goals by overseeing the execution of the GEL business plan relevant to your teams.
  • Provide essential support to the General Manager in the day-to-day operations of our facilities and services.
  • Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
We Are Looking For:
  • A passionate professional who is enthusiastic about delivering outstanding experiences for our community.
  • An innovative thinker who can bring new ideas and solutions to help us stay ahead in the industry.
  • A team player who thrives in a collaborative environment and can contribute positively to our team culture.
  • A strong leader who is experienced and ambitious, ready to elevate their career and provide leadership guidance.
About You

To be successful in this role, you will have:

  • Demonstrated commitment and adherence to organisational values and behaviours.
  • Tertiary qualifications in Business or related field OR less formal qualifications with substantial relevant experience.
  • Previous facility management experience at a senior level.
  • Outstanding leadership and management skills.
  • Strong business/commercial acumen.
  • Experience in the provision of a quality customer service environment.
  • Experience with service contract management, preparation, and procurement.
Salary and Benefits

The estimated salary for this position is $120,000 per annum. As an employee of Glen Eira City Council, you will also receive a range of benefits including access to training and development opportunities, flexible working arrangements, and a supportive team environment.

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