Business Operations Director
2 weeks ago
About the Role
Glen Eira City Council is seeking a highly skilled and experienced Business Services Manager to drive the success of Glen Eira Leisure. As a key member of the leadership team, you will be responsible for overseeing the People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams. Your leadership will inspire your teams to achieve excellence, and your strategic oversight will align operations with our business objectives.
Key Responsibilities
- Team Leadership: Foster a high-performing and collaborative environment, overseeing the People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams.
- Strategic Execution: Oversee the execution of the GEL business plan relevant to your teams, ensuring alignment with our strategic goals and contributing to our overall success.
- Operational Support: Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management.
- Performance Management: Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
- Standards Development: Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader.
- Audit Compliance: Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance.
- Customer Engagement: Manage dispute resolutions and ensure GEL's Customer Service Charter is upheld, providing exceptional service to all stakeholders.
We Are Looking For
- A Passionate Professional: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
- An Innovative Thinker: Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
- A Team Player: Someone who thrives in a collaborative environment and can contribute positively to our team culture.
- A Strong Leader: Someone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.
Qualifications and Experience
- Demonstrated commitment and adherence to organisational values and behaviours.
- Tertiary qualifications in Business or related field OR less formal qualifications with substantial relevant experience.
- Previous facility management experience at a senior level.
- Outstanding leadership and management skills.
- Strong business/commercial acumen.
- Experience in the provision of a quality customer service environment.
- Experience with service contract management, preparation, and procurement.
We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.
Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
- Employee Working with Children Check
- New National Police Record Check
- Health Declaration
- Evidence of right to work in Australia.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
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