Customer Experience Ambassador

2 days ago


Swan Hill, Victoria, Australia Australia Post Full time
About the Opportunity

As a Retail Customer Service Officer at Australia Post, you'll play a crucial role in delivering exceptional customer experiences across our network of retail locations. With over 1 million customers visiting our stores every year, we're looking for individuals who are passionate about providing personalized service and building strong relationships with our customers.

Job Description:

  • We're Delivering Together
    • Help Australians service their own businesses by providing expert advice and support
    • Keep millions of people connected through our extensive range of products and services
    • Contribute to building community resilience by providing essential services to local residents

Role Details:

• Permanent Part Time position working 25 hours per week, 5 hours per day, between Tues - Fri 12:00 pm - 5:00 pm & Sat 8:45 AM - 12:45 PM

• Competitive salary package including $27.48/hour pay rate, increasing to $29.37/hour after 3 months probation + 12% Superannuation

What We Offer:

  • Extensive training program on commencement, covering Monday to Saturday
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A supportive team environment that fosters collaboration and mutual respect
  • The chance to work with a diverse range of customers and colleagues from all walks of life
  • A dynamic and inclusive workplace culture that values diversity, equity, and inclusion

Requirements:

  • Experience in customer service and/or cash handling is highly desirable
  • Ability to lift up to 16kgs of mail regularly and stand for your shift
  • Excellent communication and interpersonal skills

About Us:

Australia Post is committed to delivering exceptional customer experiences and building strong relationships with our customers. As a company, we value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values. If you're passionate about delivering outstanding customer service and contributing to a dynamic team environment, we encourage you to apply for this exciting opportunity.



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