Business Transformation Leader

1 day ago


Melbourne, Victoria, Australia Symbio Full time

**Job Title:** Business Transformation Leader

About the Company:

Symbio is a leading provider of innovative telecommunications solutions. Our company culture values diversity, inclusivity, and continuous learning.

About the Role:

We are seeking an experienced Business Transformation Leader to join our team in Melbourne or Sydney. As a key member of our leadership team, you will be responsible for establishing a high-performing service delivery organization that aligns with our company vision.

Key Responsibilities:

  • Define functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.
  • Provide leadership and development for provisioning, technical support, service management, and offshore teams.
  • Implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).
  • Drive transformation initiatives to automate and enhance work practices.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Telecommunications, or a related field; ITIL Expert or equivalent certification.
  • Extensive experience in service operations and service management within the telecommunications industry, including minimum 5 years of leading and managing a team.
  • Technical Expertise: Strong knowledge of digital and telecommunications technologies, including mobile, NBN, Ethernet, SIP trunks, VoIP, portals, APIs, and application support.
  • Personal Attributes: Proactive, with a can-do attitude, demonstrated initiative, and a strong customer-focused approach.

Benefits:

  • A competitive salary package, estimated to be around $150,000 - $200,000 per annum.
  • Ongoing professional development opportunities.
  • A flexible and inclusive work environment.
  • Access to cutting-edge technology and tools.
  • An opportunity to work with a dynamic and innovative team.

About Us:

Symbio is committed to creating a healthy, inclusive, and flexible workplace. We value diversity, continuous learning, and employee happiness.


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