Strategic Technical Partnership Lead

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $140,000 - $180,000

Job Overview:

We are seeking a highly skilled Strategic Technical Partnership Lead to join our team. In this role, you will be responsible for building and maintaining strong relationships with Enterprise Accounts.

Key Responsibilities:

  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make tailored service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning
  • Champion and advocate for customer requirements within the organization
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with leading technologists
  • Work directly with engineers to resolve customer issues expeditiously
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers

Requirements:

  • 5+ years of technical engineering experience
  • Bachelor's degree
  • Software Engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences

Award-Winning Work Environment:

We offer a dynamic and inclusive workplace where everyone has the opportunity to grow and contribute their best work. We value diversity and do not discriminate based on any attributes.

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