Reservations Coordinator and Guest Experience Manager

2 weeks ago

Canberra, ACT, Australia beBeeReservations Full time $55,000 - $65,000
Key Responsibilities of Reservations Coordinator and Venue Host

We are seeking a skilled professional to manage the bookings process from start to finish.

  • Manage all aspects of booking, including scheduling and confirmation.
  • Welcome guests into the venue and provide exceptional customer service.
  • Identify and assist walk-in guests in finding tables.
  • Solve problems under pressure while maintaining high levels of customer satisfaction.
  • Ensure adherence to regulations and quality standards.

Essential Skills:

  • Teamwork: Collaborative mindset with ability to work effectively within a team environment.
  • Attention to Detail: Careful attention to detail with ability to maintain high standards of quality.
  • Problem-Solving: Confident problem solver with ability to think critically and make sound decisions.
  • Communication: Excellent communication skills with ability to interact effectively with guests and colleagues.

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