Reservation Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $52,000 - $75,200

Our goal is to create unforgettable guest experiences. As a Reservations Agent, you will be the first point of contact for our guests and will play a key role in ensuring their stay with us is memorable.

Key Responsibilities:
  • Maintain accurate and up-to-date records of reservations
  • Respond promptly to inquiries and bookings while providing exceptional local insights
  • Collaborate with internal departments to implement operational plans and drive revenue growth
  • Process payments efficiently and effectively
  • Provide personalized service to IHG Rewards Club members and repeat guests
Requirements:
  • Excellent communication skills to handle guest concerns and compliments in a professional manner
  • Strong problem-solving skills to turn challenges into opportunities
  • Basic computer literacy and mathematical skills to manage tasks efficiently
  • Drive for results and strong organizational skills to meet deadlines
What You Will Gain:
  • A rewarding career with opportunities for growth and development
  • A dynamic work environment that values teamwork and collaboration
  • The chance to work with a diverse range of guests from around the world

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