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Claims Specialist
2 months ago
EML is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our mission is to empower individuals to regain control of their lives through ongoing support during their return-to-work journey.
We are seeking a motivated and customer-focused Claims Specialist to join our team in Adelaide. As a Claims Specialist, you will play a critical role in providing face-to-face support to injured workers, helping them navigate the claims process and achieve desirable outcomes.
Your Responsibilities- Deliver exceptional customer service and support to injured workers, ensuring their needs are met and their claims are progressed efficiently.
- Develop and maintain a deep understanding of legislation, policies, and processes through on-the-job training and formalised learning.
- Collaborate with internal and external stakeholders to progress strategies and achieve claims outcomes.
- Successfully complete the claim starter program within the set timeframe.
- You have a growth mindset and a desire to build your skills and knowledge in claims management.
- You are a strong communicator with excellent customer service skills and a passion for helping others.
- You are able to work independently and as part of a team, with a strong focus on delivering results.
- You have a valid driver's license and access to your own vehicle.
We are committed to creating a workplace culture that values diversity, inclusion, and respect. As a Claims Specialist with EML, you will have access to a range of benefits, including:
- A collaborative and innovative team culture.
- Flexibility to work from home when fully trained in your role.
- A comprehensive learning and development program.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Quarterly Reward and Recognition Awards.
