Customer Experience Ambassador

2 weeks ago

Sydney, New South Wales, Australia Koala Full time

We are looking for a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist in Sydney.

Company Overview

Koala is a leading furniture company that prioritizes delivering exceptional experiences for its customers. We are committed to creating a better world by combining customer-centric products, innovative technology, and sustainable practices.

Estimated Salary

The estimated salary for this role is AU$55,000 - AU$65,000 per year, depending on experience.

Job Description

This 3-month holiday contract position is an exciting opportunity to be part of our team and provide outstanding customer experiences during the peak season. As a Customer Experience Specialist, you will be responsible for:

  • Delivering a confident showcase of the Koala brand and story to customers
  • Managing operational aspects of the pop-up location, including opening and closing processes, stock management, and customer follow-ups
  • Driving sales for all Koala products through meaningful interactions with customers
  • Collaborating with other departments to achieve excellent customer outcomes
  • Maintaining high attention to detail and ensuring the retail space is immaculately presented
  • Adapting to new directions and proactively solving pain points for the operation or customer experience
Required Skills and Qualifications

To succeed in this role, you will need:

  • 3+ years of experience in a retail or face-to-face customer service environment
  • Comfortable working part-time hours in Moore Park Supacentre
  • Exceptional customer service skills with the ability to engage and energize customers
  • Near-perfect grammar and English written and verbal skills
  • Experience in retailing and customer service
  • Ability to work in a fast-paced environment with minimal supervision
Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Free Koala products with 'mates rates' for friends and family
  • Access to our Employee Assistance Program for financial, work, relationship, family, or wellbeing support
  • Opportunities for professional development and growth via our Learning Management platform Juno
  • Dedicated days for individual and team growth
  • A supportive and inclusive work environment that values diversity and equality

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