Customer Experience Ambassador

2 days ago

Sydney, New South Wales, Australia Brand Collective Full time

About Us

Black Pepper is an iconic Australian women's fashion brand, established in 1976, bringing stylish and quality clothing to our loyal customers.

We're part of the Brand Collective network, creating career and customer experiences in one of Australia's most prominent apparel, footwear, and sport groups. Our portfolio ranges from heritage to contemporary brands, and from street culture to considered craftsmanship.

Our Mission

We believe fashion is not just about looking good, but also making a positive impact on the world. We partner with life-changing organisations like Ovarian Cancer Australia to enrich the lives of our team and customers across Australia and New Zealand.

The Role

We're seeking a Retail Sales Assistant to join our Bathurst store. As a Customer Experience Ambassador, you'll be supported by a great team who pride themselves on providing unique and honest shopping experiences for our customers.

In this role, you'll:

  • Create genuine in-store experiences with our customers to understand their needs and act as a brand ambassador for Black Pepper and Brand Collective businesses.
  • Style customers to ensure they look and feel great, contributing to store sales and KPI targets.
  • Participate in store events, such as morning teas and charity events.
  • Assist the team in day-to-day running of the store, including visual merchandising, cleaning, and administration tasks.
  • Contribute to a well-organised stockroom and use ladders to retrieve stock from a height.

Your Skills and Qualifications

To succeed in this role, you'll need:

  • PASSION FOR PROVIDING STYLE ADVICE TO MAKE A DIFFERENCE IN OUR CUSTOMERS' LIVES AND MAKE THEIR DAY.
  • Experience in a customer-facing sales/retail role in a team environment.
  • Able to commit to a shift pattern and some flexibility to assist in peak trade periods.
  • Experience with Microsoft Office, Point of Sale systems, and EFTPOS facilities.
  • You can adapt your selling style to meet the needs of the customer in front of you.

Benefits

We offer:

  • Generous discounts for you and your family across Brand Collective's stable of brands – 50% off Black Pepper, Review, Hush Puppies, Clarks, Julius Marlow, and many more.
  • Our commitment to community and charity, including our collaboration with Ovarian Cancer Australia, regular morning teas, and fashion shows.
  • Training and development – we want you to grow and get the most out of your role.
  • In-store incentives.
  • Employee Assistance Program with free access to Mental Health Professionals for when times are tough.
  • Opportunities for career progression as our staff are also supported and strongly encouraged.

Salary

$60,000 per annum, based on experience and qualifications.

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