CRM System Administrator

1 week ago


Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

About the Role

We are seeking a highly motivated and experienced professional to join our team at Hitachi Construction Machinery as a CRM System Administrator. This is a key role that will play a critical part in the implementation, development, and ongoing maintenance of our internal Salesforce CRM system.

Key Responsibilities

  • Manage user access, setup sharing settings, roles, profiles, and groups to ensure seamless collaboration and data security.
  • Perform administration tasks, including configuration, custom object creation, record type modification, page layout design, and related list management.
  • Develop and implement custom reports, dashboards, and workflows to meet user requirements and drive business insights.
  • Assist with data migration from external sources and ensure data integrity and consistency.
  • Develop a strategy to promote Salesforce adoption across the business and encourage best practices.
  • Evaluate new Salesforce releases to determine functionality requirements and impact on the existing system.
  • Continuously review the instance and make recommendations to improve existing business processes.
  • Develop training materials and provide training and support to users.

About You

To be successful in this role, you will need to have:

  • Validated strong knowledge of the Salesforce system (Sales Cloud as a minimum) and hands-on experience as a system administrator, including system audits and upgrades.
  • Proven capability to work with stakeholders to gather requirements and convert them into project scope.
  • Experience in troubleshooting and resolving support tickets.
  • Meticulous about deadlines, demonstrating the ability to coordinate others toward the accomplishment of goals.
  • Demonstrated ability to undertake project management responsibilities of projects, ensuring projects are governed appropriately, and are completed on time, within budget, and to the desired quality.
  • Understanding of conventional contract and business terminology required to draft contract clauses.

About Hitachi Construction Machinery

We believe that success comes from the partnership of our market-leading products and the quality of our people. We are committed to delivering innovative solutions that meet the evolving needs of our customers and the construction industry.



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