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Enterprise Systems Administrator
2 months ago
**Job Summary:**
Talent Street is seeking an experienced Enterprise Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our enterprise business applications, particularly Microsoft Dynamics 365 (MS D365) applications.
Key Responsibilities:- Provide first and second-level support to clients for enterprise business applications, focusing on MS D365 applications.
- Work with multidisciplinary teams and vendors in resolving issues and requests according to service standards and meeting service level agreements (SLAs).
- Write and maintain clear process documentation and standard operational procedures (SOPs).
- Provide advice to management, clients, and team members on potential enhancements of supported business application systems to support changing business requirements.
- Assist the Product Support Senior Systems Administrator and CRM Product Lead in system upgrades, testing, and maintenance.
- Coordinate change releases with the Product Support Senior Systems Administrator.
- Manage system-related incidents and emergency responses with the Product Support Senior Systems Administrator.
- Monitor and assign incoming support requests in a rostering system, including participating in an on-call roster for after-hours support.
- Participate in operational programs and projects to enhance systems or information to support changing business needs.
- Demonstrated experience in supporting MS D365 applications.
- Ability to prioritize work across multiple applications in a fast-paced environment.
- Knowledge of concepts and techniques associated with system support, system administration, business analysis, design, and development of business application systems.
- Ability to rapidly acquire knowledge of business processes.
- Ability to communicate, consult, and negotiate with a variety of audiences, including internal and external clients, and staff and system users at all levels.
- Flexibility, adaptability, and innovation within an environment of change.
