Claims Service Officer

2 months ago


Sydney, New South Wales, Australia Tal Services Limited Full time
About the Role

We are seeking a highly skilled Claims Service Officer to join our team at Tal Services Limited. As a Claims Service Officer, you will play a critical role in supporting our Case Managers in the administration of claims.

Your primary responsibilities will include performing claims administrative tasks, participating in the development of improved procedures for the administration of claims, and receiving initial notification of claims and implementing action.

Key Responsibilities
  • Perform claims administrative tasks in support of the Case Managers
  • Participate in the development of improved procedures for the administration of claims
  • Receive initial notification of claims and implement action, check policy status, record on system and send claim forms
  • Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording
  • Arrange periodical benefit payments and payment of service provider accounts
  • Process claim payments following instruction from the Case Manager
  • Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals
Requirements
  • Previous experience in a similar role within the Financial Services/Insurance Industry
  • Exceptional customer service skills to clients and ensure agreed service standards are met
  • Demonstrated ability to work both in a team and autonomously
  • Excellent analytical skills and methodologies, high attention to detail
  • Good relationship management and negotiation skills
  • Accurate data input and sound knowledge of MS Office suite
About Us

Tal Services Limited is a leading life insurer in Australia, committed to providing exceptional service to our customers. We value diversity and inclusion, and we are looking for individuals who share our passion for delivering outstanding results.

We offer a supportive work environment, career progression opportunities, and a range of employee benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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