Claims Service Consultant

4 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time

About the Opportunity

We are seeking a Claims Service Consultant to join our team at Tal Services Limited. As a Claims Service Consultant, you will be responsible for supporting customers through claims lodgement and information gathering in order to assess claims.

Key Responsibilities

  • Perform claims administrative tasks in support of the Claims Consultants, with accuracy and care
  • Assess low complexity claims; assessing and initiating appropriate support options tailored to the customer's needs
  • Ensure compliance with Tal Services Limited policies, procedures and guidelines procedures, ensuring claims management is in accordance with the Tal Services Limited claims philosophy
  • Interact with Customers, Advisers and other internal and external stakeholders
  • Liaise closely across the Tal Services Limited Claims and other relevant internal departments to provide support in project work

Requirements

  • Exceptional customer service to clients and ensure agreed service standards are met
  • Well-developed interpersonal and communication skills, operating with high levels of integrity
  • Demonstrated ability to work both in a team and autonomously
  • Previous experience in similar role within Financial Services/ Insurance Industry
  • Excellent analytical skills and methodologies, high attention to detail
  • Good relationship management and negotiation skills
  • Ability to work with change and excellent problem-solving skills
  • Accurate data input and sound knowledge of MS Office suite

About You

To be successful in this role, you will have a passion for delivering exceptional customer service and a strong understanding of the insurance industry. You will be a team player with excellent communication and interpersonal skills, and be able to work autonomously with minimal supervision.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. You will be part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers.

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