Claims Service Consultant

4 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time

About the Opportunity

We are seeking a Claims Service Consultant to join our team at Tal Services Limited. In this role, you will be responsible for supporting customers through claims lodgement and information gathering in order to assess claims.

Key Responsibilities

  • Perform claims administrative tasks in support of the Claims Consultants, with accuracy and care
  • Assess low complexity claims; assessing and initiating appropriate support options tailored to the customer's needs
  • Ensure compliance with Tal Services Limited policies, procedures and guidelines procedures, ensuring claims management is in accordance with the Tal Services Limited claims philosophy
  • Interact with Customers, Advisers and other internal and external stakeholders
  • Liaise closely across the Tal Services Limited Claims and other relevant internal departments to provide support in project work

Requirements

  • Exceptional customer service to clients and ensure agreed service standards are met
  • Well-developed interpersonal and communication skills, operating with high levels of integrity
  • Demonstrated ability to work both in a team and autonomously
  • Previous experience in similar role within Financial Services/ Insurance Industry
  • Excellent analytical skills and methodologies, high attention to detail
  • Good relationship management and negotiation skills
  • Ability to work with change and excellent problem-solving skills
  • Accurate data input and sound knowledge of MS Office suite

About You

To be successful in this role, you will have a passion for delivering exceptional customer service and a strong ability to work in a team environment. You will also have a solid understanding of the Financial Services/ Insurance Industry and be able to apply your analytical skills to assess claims and provide support to customers.

What We Offer

At Tal Services Limited, we offer a dynamic and supportive work environment that encourages our employees to grow and develop their skills. We are committed to providing our employees with the tools and resources they need to succeed in their roles and to delivering exceptional customer service to our clients.

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