Senior Client Engagement Officer
4 weeks ago
Job Overview
The ACT Government Department is seeking a Senior Client Engagement Officer to join their team. As a key member of the department, you will be responsible for assessing complex client needs and determining eligibility for government services.
Key Responsibilities
- Matching resources to needs, implementing and applying legislation, policies, and business rules.
- Delivering front-line client services, including assisting people accessing the shared intranet.
- Undertaking record-keeping activities, managing sensitive files, and information in relevant records systems.
- Preparing, monitoring, and tracking documentation.
- Managing, analyzing, and interpreting data and preparing accurate reports.
Requirements
- At least 3 years of experience working in a senior capacity in the social services and/or government sector.
- Experience in delivering high-quality customer service in office and outreach environments.
- Experience in case management will be highly regarded.
- Relevant tertiary qualification in leadership, management, social work, and community services or a related field are desirable.
How to Apply
Candidates with a passion for the community are encouraged to apply through the relevant job boards. Only shortlisted candidates will be contacted.
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