Client Engagement and Property Specialist

3 weeks ago


Canberra, ACT, Australia Easy Authoring Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service and Property Manager to join our team at Easy Authoring. As a key member of our team, you will be responsible for managing maintenance requests, coordinating work orders, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to customer enquiries and resolve issues in a timely and professional manner.
  • Coordinate the issuing of work orders to engaged and contracted trades staff.
  • Provide proactive feedback to requesters and building occupants on progress and completion of work requests.
  • Manage the provision of keys and access passes to allow authorised persons and contractors access to properties.
  • Manage transactions and processing of activities related to management of active properties and tenancies.

Requirements:

  • Qualification/s in administration or customer service are desirable.
  • Demonstrated experience in a high-volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues.
  • Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations.

About Easy Authoring:

Established in 2006, EasyA helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporations.



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