Claims Manager

21 hours ago


Shepparton, Victoria, Australia Crawford & Company Full time

Crawford & Company is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

About the Role

As a Loss Adjuster with Crawford & Company, you will be an integral part of our team that assists in restoring our customers' lives, where they've faced loss or damage to their properties. You will be confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

This role would suit someone who has a loss adjusting/claims background, but we are open to hearing from you if you are a tradesperson or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

The salary range for this position is approximately $80,000 - $120,000 per annum, depending on location and experience. Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.

About You
  • You will be a calm and confident operator, expert communicator, empathetic nature, great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients.
  • You will be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey.
  • You will be intrinsically driven to provide highest level of customer service that is always thoughtful and timely.
  • You will have a growth mindset that values continuous learning and absorbs new information and change with ease.
  • You will be resilient and focused on achieving positive outcomes for your key stakeholders.
Requirements
  • You must deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients.
  • You must proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders.
  • You must clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
  • Prior experience as a Loss Adjuster is highly desirable.
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry.
  • Trade qualifications would be advantageous.
  • You must hold a current and valid driver's licence.


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