Loss Adjuster

3 weeks ago

Shepparton, Victoria, Australia Crawford & Company Full time
About the Opportunity

Crawford & Company is seeking a skilled Loss Adjuster to join our team. As a Loss Adjuster, you will play a critical role in restoring our customers' lives, where they've faced loss or damage to their properties.

You will be confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

This role would suit someone who has a loss adjusting/claims background, but we are open to hearing from you if you are a tradesperson or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

Key Responsibilities
  • Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. We have been in operation for over 80 years and are committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We are the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:

  • Loss adjusting – property, major and complex loss, catastrophe response
  • Third party administration (Crawford TPA is a Lloyd's accredited provider)
  • Forensic accounting including business interruption expertise
  • Cyber response
  • Managed repair services (Contractor Connection)
  • Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
  • Legal services (HBA Legal)
About You

You will be a calm and confident operator, that will:

  • Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients
  • Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
  • Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
  • Have a growth mindset that values continuous learning and absorbs new information and change with ease
  • Be resilient and focused on achieving positive outcomes for your key stakeholders

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

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