Customer Service Excellence Manager

2 weeks ago


Melbourne, Victoria, Australia Darebin City Council Full time

We are seeking a highly skilled Customer Service Excellence Manager to join our team at Darebin City Council.

About the Role

As a leader within our City Development department, you will be responsible for overseeing the operation of our planning, building and health service teams. Your primary goal will be to ensure responsive customer service, compliance with statutory processes and timeframes, and continuous improvement initiatives.

Main Responsibilities
  • Build a high-performing team with a strong culture of collaboration and service excellence.
  • Develop and coordinate delivery of continuous improvement activities.
  • Lead a divisional community of practice focused on improving the customer experience.
  • Oversee and be responsible for the achievement of some statutory processes and timeframes.
About You

To be successful in this role, you will require:

  • A degree, diploma or certificate in a relevant field (Administration; Leadership; Customer Engagement; Customer Contact) or substantial experience in a relevant field.
  • Substantial demonstrated relevant experience including staff management, administrative practices, problem-solving, attention to detail, proficiency in IT systems and technology-based training.
About Us

Darebin City Council is a progressive leader in Local Government, passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.

Benefits

We offer a range of benefits to our employees, including opportunities for personal and professional development, flexible work practices, an Employee Assistance Program, recognition and reward program - Appreciate Great, and generous paid and unpaid leave options.



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