Customer Service Excellence Manager
2 weeks ago
We are seeking a highly skilled Customer Service Excellence Manager to join our team at Darebin City Council.
About the RoleAs a leader within our City Development department, you will be responsible for overseeing the operation of our planning, building and health service teams. Your primary goal will be to ensure responsive customer service, compliance with statutory processes and timeframes, and continuous improvement initiatives.
Main Responsibilities- Build a high-performing team with a strong culture of collaboration and service excellence.
- Develop and coordinate delivery of continuous improvement activities.
- Lead a divisional community of practice focused on improving the customer experience.
- Oversee and be responsible for the achievement of some statutory processes and timeframes.
To be successful in this role, you will require:
- A degree, diploma or certificate in a relevant field (Administration; Leadership; Customer Engagement; Customer Contact) or substantial experience in a relevant field.
- Substantial demonstrated relevant experience including staff management, administrative practices, problem-solving, attention to detail, proficiency in IT systems and technology-based training.
Darebin City Council is a progressive leader in Local Government, passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.
BenefitsWe offer a range of benefits to our employees, including opportunities for personal and professional development, flexible work practices, an Employee Assistance Program, recognition and reward program - Appreciate Great, and generous paid and unpaid leave options.
-
Customer Service Excellence Manager
1 week ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeJob OpportunityEML is a leading workers compensation and personal injury claims management business, committed to helping individuals recover from work-related injuries. Our goal is to provide exceptional customer service, ensuring a smooth return-to-work journey for our clients.We are seeking a seasoned professional to join our team as a Customer Service...
-
Customer Service Excellence Director
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the RoleWe are seeking a highly skilled Customer Service Excellence Director to lead our client's newly established customer experience platform. This is a critical role in streamlining and centralising our customer service function, integrating phone, email, and e-commerce streams.As a key member of our team, you will be responsible for establishing...
-
Customer Service Excellence Lead
5 days ago
Melbourne, Victoria, Australia Faac group Full timeJob DescriptionWe are seeking a highly skilled Customer Service Excellence Lead to join our team in Australia.About the RoleThe Customer Service Excellence Lead will be responsible for analysing and optimising the Order to Cash (OTC) process to deliver exceptional customer experiences. This role requires strong analytical skills, excellent communication, and...
-
Customer Service Excellence Specialist
2 weeks ago
Melbourne, Victoria, Australia Laminex Australia Full timeAbout the RoleAt Laminex Australia, we are seeking a highly skilled Customer Service Excellence Specialist to join our team in Tullamarine. This is an exciting opportunity to make a real impact and help shape the future of customer service within our organization.We're looking for someone who is passionate about delivering exceptional customer experiences...
-
Customer Service Excellence Professional
2 weeks ago
Melbourne, Victoria, Australia Osborne Richardson Full timeOsborne Richardson is proud to collaborate with our Melbourne-based client, a leading private family-owned company in the grocery industry selling continental goods across Australia.This role is an exciting opportunity for a highly motivated individual to contribute to the company's success as a Customer Service Excellence Professional.The ideal candidate...
-
Customer Service Excellence Specialist
2 weeks ago
Melbourne, Victoria, Australia Belgravia Leisure Full timeJob DescriptionWe are seeking a Customer Service Excellence Specialist to join our dynamic team at Belgravia Leisure. This is a fantastic opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service.
-
Customer Service Excellence Specialist
3 days ago
Melbourne, Victoria, Australia IAG Full timeWe are seeking a Customer Service Excellence Specialist to join our team at IAG, the largest general insurance group in Australia and New Zealand.The ideal candidate will have strong customer service skills, with the ability to build rapport with clients and provide excellent support. This is a full-time role based in Melbourne, working Monday to Friday,...
-
Customer Engagement Professional
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeWe are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...
-
Customer Service Excellence Professional
4 days ago
Melbourne, Victoria, Australia Probe CX Full timeJob SummaryThe Customer Experience Executive position at Probe CX involves delivering exceptional service to customers through accurate, efficient, and respectful interactions.Key ResponsibilitiesUnder the supervision of Circle Leaders, provide top-notch service to customers as measured by performance metrics.RequirementsAbility to work in a fast-paced...
-
Sales and Service Excellence Manager
2 weeks ago
Melbourne, Victoria, Australia PETER ALEXANDER Full timeUnlock Your Potential as a Sales and Service Excellence ManagerAre you a motivated and passionate individual looking to take your career to the next level? We are seeking an experienced Sales and Service Excellence Manager to join our dynamic team at The Just Group.About the Role:We offer a competitive salary of $80,000 - $100,000 per annum, depending on...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...
-
Customer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
-
Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeCustomer Experience and Service Excellence RoleAs a key member of the team, you will be responsible for delivering exceptional customer experiences across all customer touchpoints, resulting in increased customer loyalty and revenue growth.Responsibilities:Motivate and lead your team to deliver world-class customer experiences.Encourage team members to...
-
Melbourne, Victoria, Australia Brenntag Full timeJob DescriptionWe are seeking a highly motivated Customer Service Professional for Supply Chain Excellence to join our team in Melbourne.Job Summary:This is an exciting opportunity for a results-driven individual to play a key role in ensuring seamless customer experience and supply chain operations. As a Customer Service Professional for Supply Chain...
-
Customer Experience Liaison
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a dedicated IT Support Specialist to join their Information and Communications Services department.About the RoleThis fixed-term contract offers an opportunity to utilise your excellent customer service and technical support skills to help maintain crucial IT services for our teams.Key ResponsibilitiesDeliver comprehensive...
-
Melbourne, Victoria, Australia Flexhive Full timeAs a Customer Service Officer at Flexhive, you will be responsible for managing inbound calls and email queries in a dynamic, fast-paced setting.This role involves building strong relationships with both new and existing customers, processing and tracking orders, and collaborating effectively with your team to achieve individual and group goals.Key...
-
Customer Engagement Associate
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJoin our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...
-
Customer Service Team Lead
1 week ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeOur client, a well-established Australian-owned business in the wellness industry, is seeking a talented Customer Service Team Leader to spearhead their customer service efforts. With a strong focus on growth and international expansion, this is an exciting opportunity for a motivated individual to join a dynamic team.This role presents a unique chance to...