Customer Experience Transformation Specialist

6 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $90,000 - $120,000

Role Overview:

This Business Solutions Expert will play a pivotal role in driving digital transformation across platforms and devices. The ideal candidate will have a strong focus on delivering exceptional customer experiences, working closely with cross-functional teams to drive business growth.

Key Responsibilities Include:

  • Analysing complex business requirements to identify opportunities for process improvement
  • Developing and maintaining comprehensive business cases to support strategic initiatives
  • Collaborating with stakeholders to define and prioritize project requirements
  • Conducting market research and competitor analysis to inform business decisions

Required Skills and Qualifications:

  • Strong understanding of Agile methodologies and principles
  • Proven experience in business analysis, preferably in a CX-focused environment
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced, dynamic environment

Benefits Include:

  • Opportunity to drive business growth through digital transformation
  • Chance to develop and maintain business cases and proposals
  • Collaborative work environment with cross-functional teams

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