Transforming Public Sector Customer Experience
4 days ago
We're seeking a strategic and passionate Customer Service Transformation Leader to drive the adoption of innovative service solutions across public sector organisations in Australia.
About the RoleDrive cross-functional collaboration, partnering with Solution Engineers, Industry Specialists, and Customer Success teams to co-create tailored customer experience strategies.
- Build lasting relationships with key decision-makers across local, state, and federal government.
- Stay ahead of market trends in customer service and agent enablement, leveraging emerging technologies such as AI and digital channels.
- Develop a deep understanding of policy, compliance, procurement, and security requirements relevant to the public sector.
- Partner with Solution Engineers to identify and address complex sales cycles, utilising consultative approaches.
- Recognised subject matter expert in customer service transformation and process improvement.
- Proven track record of selling into the public sector or strong knowledge of government processes and buying cycles.
Join a global leader consistently ranked among the best places to work, where your expertise will have real-world impact on public policy, transparency, and service delivery.
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